Effective Communication Skills Review

What is the practice of fully focusing on the speaker, showing empathy, and asking clarifying questions to ensure understanding?

• Clarity

• Active Listening

• Concise Writing

• Persuasion

What term describes the quality of being easy to understand, free from ambiguity or confusion?

• Empathy

• Rapport

• Clarity

• Trust

Which writing style conveys information directly and efficiently, avoiding unnecessary words or details?

• Concise Writing

• Paraphrasing

• Professional Tone

• Email Etiquette

What is the term for the way an individual conveys messages, which varies based on purpose, audience, and medium?

• Medium

• Communication Style

• Body Language

• Audience Adaptation

What is the ability to understand and share the feelings of another person, essential in effective communication?

• Trust

• Empathy

• Collaboration

• Persuasion

What describes the formal and respectful manner used in professional communication, especially in emails and business settings?

• Professional Tone

• Rapport

• Customer Relations

• Medium

What is nonverbal communication expressed through gestures, facial expressions, and posture?

• Medium

• Body Language

• Communication Style

• Paraphrasing

What is the channel or method used to communicate a message, such as email, phone, social media, or face-to-face interaction?

• Medium

• Tone

• Clarity

• Trust

What involves restating what someone has said in different words to confirm understanding?

• Paraphrasing

• Concise Writing

• Persuasion

• Active Listening

What is the confidence that someone is reliable, honest, and capable of fulfilling promises, essential in communication and relationships?

• Trust

• Empathy

• Rapport

• Collaboration