BTEC UNIT 21: EFFECTIVE BUSINESS COMMUNICATION - LA D D1

What should you define about your role in a meeting?

• Your seating arrangement.

• Your role in presenting information, seeking answers, or negotiating.

• Your choice of attire.

• Your lunch preferences.

What is an important aspect to know before a meeting?

• Your audience.

• The latest movie releases.

• The nearest coffee shop.

• The best travel destinations.

What should you do before discussing a new project with a manager?

• Review the project scope, objectives, and potential challenges.

• Plan a team outing.

• Organize a social event.

• Schedule a vacation.

What is an example of anticipating key discussion points?

• Predicting the weather

• Researching market rates for salary negotiation

• Choosing a meeting location

• Deciding what to wear

What is the purpose of anticipating key discussion points?

• To predict topics and prepare responses

• To avoid the meeting

• To impress others

• To fill time

What is an example of a clear and concise statement?

• "So, um, I was thinking maybe we could sort of adjust the deadline?"

• "I propose extending the deadline by two weeks to ensure quality, given the resource limitations."

• "I don't know, maybe we should change the deadline?"

• "Let's just do whatever with the deadline."

What should you do if you feel nervous during a presentation?

• Speak faster to finish quickly

• Avoid looking at the audience

• Take a deep breath and pause when needed

• Use more filler words

What is the effect of using filler words in communication?

• Makes the message clearer

• Distracts from the main point

• Enhances understanding

• Shows confidence

Which of the following is a sign of engagement?

• Avoiding eye contact

• Leaning forward

• Fidgeting

• Crossing arms

What is an example of showing empathy through non-verbal communication?

• Avoiding eye contact

• Fidgeting

• Nodding in understanding

• Crossing arms