Office English Essentials: Unit 8 - Quiz 1

Why is it important to have a professional reception process?

• To discourage future interactions

• To impact visitors' perception of the company positively

• To make visitors feel unwelcome

• To save money for the company

What are the key elements of a positive first impression?

• Dirty seating and no refreshments in the waiting area

• Messy reception area and unprofessional staff demeanor

• Unprofessional attire and lack of visitor engagement

• Clean reception area and friendly staff demeanor

What are the responsibilities of reception staff?

• Not implementing any security protocols

• Being rude to visitors and not guiding them to their destinations

• Greeting visitors, directing them, managing calls, and ensuring security

• Ignoring visitors and not managing calls

How can you prepare for a visitor's arrival?

• Not informing staff about the visitor's arrival

• Not setting up meeting spaces in advance

• Verifying meeting logistics and notifying relevant staff members

• Not confirming any details to avoid confusion

How should you greet visitors?

• Sit down and avoid eye contact

• Offer a weak handshake and dress casually

• Ignore the visitor's name and appointment

• Stand up, offer a firm handshake, and maintain eye contact

What security procedures should be in place?

• Not implementing any security measures

• Not escorting visitors to their designated areas

• Having a clear sign-in process and issuing visitor badges

• No sign-in process and no visitor badges

What amenities should be provided in the waiting area?

• Comfortable seating, refreshments, reading material, and additional amenities

• No reading material and lack of additional amenities

• No Wi-Fi access or clean restrooms

• Uncomfortable seating and no refreshments

How should you guide visitors to meeting areas?

• Not providing any directions

• Personalized escort, clear directions, and respect for visitor time

• Confusing directions and lack of escort

• Not being mindful of the visitor's time

What is the role of the reception staff during the meeting?

• Assistance, accessibility, and monitoring progress

• Ignoring any requests or needs that may arise

• Not being accessible and not monitoring progress

• Not keeping track of the meeting's progress

How should you conclude a visit and follow up?

• Accompanying visitors to the exit, collecting feedback, and sending a thank-you message

• Not escorting visitors out and not collecting feedback

• Not sending any thank-you message

• Not asking for feedback on the visitor's experience