Customer Satisfaction

Choose an example of good customer service.

• Food service assistands stands with their  backs to the customer
• A food service assistant smiles and greets the customer politely
• A food service assistant chews her nails whilst waiting for her customer to make their choice.
• A chef shouts at a colleague when they make an error with a food order.

Identify the benefits of good customer service to the business.

• Customers who did not enjoy their experience, will recommend the business to friends.
• Customers who enjoy their experience, will spend more money.
• The business will not expand.
• The business will get bad reviews.

Which is a way to gain customer satisfaction?

• Confidence in service
• Not dealing with problems
• Slow service
• Long queues

Which is not a way to provide consistent and reliable service?

• Product knowledge
• Dealing with problems
• Long waiting time
• Short waiting time

The staff in the shop are very polite, they are ______________________.

• courteous 
• efficient
• faithful
• uncaring

We're doing everything to ____________________ our customers' expectations.

• excess
• exit
• exceed
• access

Last year, we lost a lot of customers ______________ our competitor

• for
• on
• to
• with

Usually it's easier to _________________________ an existing customer than to gain a new one.

• stick
• keep
• hold
• leave

For most businesses, the most profitable customers tend to be...

• Local customers
• Loyal customers
• Business customers
• New Custoemrs

A customer service problem happens when

• A customer asks for the manager
• serving the customers becomes unprofitable
• customer complaint is ignored
• customer service does not meet expectations