Customer Satisfaction

Quiz

•

English

•

2nd - 3rd Grade

•

Hard

•

CCSS

RI.2.5, RI.3.3, RL.2.1

+42

Standards-aligned

Margaret Anderson

FREE Resource

38 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Choose an example of good customer service.

Food service assistands stands with their backs to the customer

A food service assistant smiles and greets the customer politely

A food service assistant chews her nails whilst waiting for her customer to make their choice.

A chef shouts at a colleague when they make an error with a food order.

Tags

CCSS.RF.2.4C

CCSS.RI.2.4

CCSS.RI.3.1

CCSS.RL.2.1

CCSS.RL.3.2

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Identify the benefits of good customer service to the business.

Customers who did not enjoy their experience, will recommend the business to friends.

Customers who enjoy their experience, will spend more money.

The business will not expand.

The business will get bad reviews.

Tags

CCSS.RI.2.1

CCSS.RI.3.2

CCSS.RL.2.1

CCSS.RL.3.1

CCSS.RL.3.2

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which is a way to gain customer satisfaction?

Confidence in service

Not dealing with problems

Slow service

Long queues

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which is not a way to provide consistent and reliable service?

Product knowledge

Dealing with problems

Long waiting time

Short waiting time

Tags

CCSS.RI.2.1

CCSS.RI.3.2

CCSS.RL.2.1

CCSS.RL.2.2

CCSS.RL.3.1

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

The staff in the shop are very polite, they are ______________________.

courteous

efficient

faithful

uncaring

Tags

CCSS.RI.1.4

CCSS.RI.2.4

CCSS.RI.3.4

CCSS.RI.4.4

CCSS.RL.3.4

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

We're doing everything to ____________________ our customers' expectations.

excess

exit

exceed

access

Tags

CCSS.RF.2.3D

CCSS.RF.2.3E

CCSS.RF.2.3F

CCSS.RF.2.4

CCSS.RF.3.3C

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Last year, we lost a lot of customers ______________ our competitor

for

on

to

with

Tags

CCSS.L.1.1I

CCSS.L.K.1E

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