MNA 2345 - Review for Exam One: Chapters 1 to 3

What is a key responsibility of a supervisor?

• Ensuring predictability

• Conceptualizing future strategies

• Developing long-term plans

• Maintaining efficiency

In Maslow's hierarchy of needs, which level is considered the pinnacle of personal development?

• Belongingness and love needs

• Esteem needs

• Self-actualization needs

• Safety needs

Why does Liam, a supervisor at a retail store, focus on people orientation?

• He collaborates with other departments to align tasks.

• He is involved in planning strategies with top management.

• He interacts directly with employees and understands customer needs.

• He engages in conceptualization and policy formation to meet company goals.

Why are technical skills crucial for supervisors like Arjun in their roles?

• They ensure effective management of daily tasks.

• They are key to developing company policies.

• They help in setting long-term objectives.

• They are essential for corporate governance.

In a company meeting, Samuel, a supervisor, is discussing how different employees' tasks contribute to the overall success of the department. What skills is Samuel demonstrating?

• the ability to analyze information and reach good decisions

• the ability to communicate with, motivate, and understand people

• the specialized knowledge and expertise used to carry out particular mechanical, scientific, or work-related techniques or procedures

• the recognition of how the work of various employees affects the performance of a department as a whole

First-level managers need fewer conceptual skills because they focus on (a)   tasks.

• operational
• strategic planning
• long-term goals
• middle management

In the context of important managerial skills, analyzing information about events, trends, and changes in a company's environment to identify threats and opportunities for the work unit is primarily part of (a)   skill.

• consulting
• encouraging innovative thinking

• developing

• external monitoring

Providing praise for significant achievements and effective performance can be best categorized as part of the managerial skill called (a)   .

• Recognition

• Delegation

• Motivation

• Communication

Michael, a manager at a tech company, is responsible for carrying out critical management-related duties, such as planning, setting objectives for employees, and monitoring performance. These efforts can be best categorized as (a)   .

• Management

• Leadership

• Administration

• Supervision

Tom works as a supervisor at WorkPlay Inc. He finds that Sara, who is the only female employee in the office, has challenges communicating effectively with her teammates because of subtle discrimination. In the context of dealing with discrimination, Tom must...

• empower Sara with much higher authority so that other employees respect her

• question negative stereotypes regarding Sara and ask the employees to avoid such remarks

• speak to Sara on a regular basis to alleviate the emotional and psychological effects of discrimination

• train Sara to deal with discrimination in an effective manner.