Formal Letter of Complaint

What is the tone used in a Complaint Letter?

• Friendly and Warm
• Caring and Concerned
• Cool and Polite
• Polite and Formal 

To get the receiver of your letter to take action, you must...

• insult their names
• threaten to tell their boss
• state only facts and give suggestions for improvement
• use coarse and vulgar language

You may write a Complaint Letter in a situation where...

• a teacher scolds you for not doing your homework
• you trip on the uneven grass while walking in the park
• your meal was overcharged (but later refunded)
• your meal was overcharged (and there was no refund)

You may begin a complaint letter with...

• "Th Whom It May Concern"
• "Dear Sir/Madam"
• Either is ok

In a complaint letter, we may end with a closing such as...

• Yours
• Your regards
• Yours truly
• Yours sincerely

How do you begin writing a complaint letter?

• Begin with a quotation
• Begin with a summary of the compliment
• Begin with descriptions of the place
• Begin with details of what happened

What is the difference between a friendly letter and a complaint letter?

• You do not have to edit a complaint letter
• You can make spelling mistakes for complaint letters
• You need to prove a problem in a complaint letter 
• You must be more polite for a friendly letter but not a letter of complaint

In your opinion, what does a complaint letter NOT do for you?

• Get you a refund
• Exchange your item
• Get a form of compensation (gift certificate)
• Get someone fired

Which one of the options would get a reader to take your complaint seriously?

• Vivid (clear) descriptions of what happened
• When you have evidence to prove your complaint is valid
• When your accusations are personal
• When you say that you are sorry

Why do we need to write complaint letters?

• To show that we are always in the right
• To show that we sometimes can be wrong
• To provide feedback and seek improvements/ resolution to a problem
• To show our care and concern