UNIT 3 ADVANCED TECHNIQUES

What is a common cause of misunderstandings in relationships?

• Different hobbies

• Financial issues

• Lack of trust

• Poor communication

Why is effective communication important in resolving conflicts?

• Effective communication is crucial in resolving conflicts as it promotes understanding and collaboration.

• Effective communication is only necessary in formal settings.

• Conflicts are best resolved through silence and avoidance.

• Effective communication can escalate conflicts further.

What is the first step in addressing a conflict according to the text?

• Ignore the conflict and move on.

• Seek a third party to intervene immediately.

• Identify the issue and understand perspectives.

• Assign blame to one party.

How can some misunderstandings be resolved?

• Ignoring the issue entirely.

• Making assumptions without clarification.

• Active listening and clear communication.

• Using complex jargon to explain.

What role does respect play in communication during conflicts?

• Respect often leads to misunderstandings during conflicts.

• Respect plays a crucial role in facilitating effective communication and resolution during conflicts.

• Respect is irrelevant in conflict communication.

• Respect should be avoided to express true feelings in conflicts.

Why is it important to consider others' needs in a dispute?

• Considering others' needs can complicate the dispute process.

• It is unnecessary to consider others' needs in a dispute.

• Focusing solely on your own needs leads to quicker resolutions.

• It is important to consider others' needs in a dispute to foster empathy and find mutually beneficial solutions.

What might be necessary if a conflict cannot be resolved directly?

• Accepting the conflict as a normal part of the process.

• Ignoring the conflict altogether.

• Involvement of a mediator or third party.

• Escalating the issue to higher management without discussion.

What does the term 'mediation' refer to in conflict resolution?

• Mediation refers to a process in conflict resolution involving a neutral third party who assists disputing parties in negotiating a settlement.

• Mediation is a method of enforcing laws in a community.

• Mediation refers to a type of conflict that cannot be resolved.

• Mediation is a legal process that involves a judge making a decision.

How can poor communication exacerbate misunderstandings?

• Misunderstandings are only caused by lack of knowledge.

• Poor communication always leads to clarity.

• Effective communication eliminates all misunderstandings.

• Poor communication can lead to misunderstandings by creating ambiguity and assumptions.

What are the potential outcomes of unresolved conflicts?

• Potential outcomes of unresolved conflicts include communication breakdown, increased tension, decreased productivity, loss of trust, escalation of disputes, emotional distress, and higher turnover.

• Increased collaboration and teamwork

• Enhanced problem-solving skills

• Improved communication among team members