Business Correspondence

The content of the opening part of a letter confirming an order is...

• Tell what you plan to do.

• Refer to the specific order and the date it was sent or arrived.

• Thank the reader.

• State the problem. if any.

The content of the focus part of a letter confirming an order is...

• Tell what you plan to do.

• Refer to the specific order and the date it was sent or arrived.

• Thank the reader.

• State the problem. if any.

The content of the action part of a letter confirming an order is...

• Tell what you plan to do.

• Refer to the specific order and the date it was sent or arrived.

• Thank the reader.

• State the problem. if any.

The content of the closing part of a letter confirming an order is...

• Tell what you plan to do.

• Refer to the specific order and the date it was sent or arrived.

• Thank the reader.

• State the problem. if any.

The content of the opening part of a letter requesting information is…

• Thank them for their assistance.

• Tell who you are.

• Tell why you are writing.

• Tell what you need to know.

The content of the focus part of a letter requesting information is…

• Thank them for their assistance.

• Tell who you are.

• Tell why you are writing.

• Tell what you need to know.

The content of the action part of a letter requesting information is…

• Thank them for their assistance.

• Tell who you are.

• Tell why you are writing.

• Tell what you need to know.

The content of the closing part of a letter requesting information is…

• Thank them for their assistance.

• Tell who you are.

• Tell why you are writing.

• Tell what you need to know.

The content of the opening part of a letter providing information is…

• Offer additional help and thank them for their inquiry.

• Provide additional information.

• Provide the information requested.

• Acknowledge the initial correspondence.

The content of the focus part of a letter providing information is…

• Offer additional help and thank them for their inquiry.

• Provide additional information.

• Provide the information requested.

• Acknowledge the initial correspondence.