Business Correspondence

Which sentence is appropriate to use in the opening part of a letter ordering supplies?

• I have enclosed Purchase Order A-342 for 50,000 hard drives.

• Could you send me some chip sets, please?

• As we agreed, your invoice will be paid 30 days after delivery of the

  chips and drives.

• The items should be shipped to arrive no later than March 15.

Which sentence is appropriate to use in the action part of a letter confirming an order?

• You'll get the items eventually.

• We will ship the items in stock and will ship the back-ordered items

  no later than May 15.

• Item number OSD-32 is very popular this year.

• In our telephone conversation, I offered you a choice between 10- or 20-

  pound copy paper.

Which sentence is appropriate to use in the focus part of a letter requesting information?

• Our company is the leading distributor of electronic equipment.

• We have learned from our supplier, Marcus Auto Parts, Inc., that you

  are producing a new car radio.

• In the September issue of Business Travel Express, you announced the

  opening of your new hotel.

• If possible, I would like to have your catalog.

Which sentence is appropriate to use in the opening part of a letter providing information?

• We wondered why you want a sales representative to call you.

• The promotional materials you inquired about will be ready on Friday.

• Thank you for your letter of June 3rd inquiring abou t our new Digicam

  digital video camera.

• We are sending you, under separate cover, a distribution agreement.

What is a Salutation?

• Reference initials

• The greeting or opening of a letter.

• The inside address

• The space for the sender's signature

A block style business letter is

• Left Justified

• Right Justified

• Centered

The inside address may include which of the following?

• The recipient's company name

• The sender's name

• Reference initials

• The date

The front (or face) of an envelope is:

• Where the flaps meet to form and seal the envelope.

• Where only the return address is written.

• Where the address, return address, and postage is placed.

A BCC Email means?

• Bring Cotton Candy

• Blind Carbon Copy

• Block Controlled Citizen

Sam Smith

• Dear Mr. Sam:

• Dear Mr. Smith:

• Dear Customer:

• Dear Sir or Madam: