Front Desk Comprehension Questions

What is the main role of a front desk in a hotel?

• To manage the hotel's finances

• To greet and assist guests

• To cook meals for guests

• To clean the hotel rooms

Which of the following is a synonym for 'receptionist'?

• Chef

• Manager

• Clerk

• Attendant

Choose the correct sentence:

• The front desk staffs are very helpful.

• The front desk staff is very helpful.

• The front desk staff are very helpful.

• The front desk staffs is very helpful.

What is the primary responsibility of a front desk clerk?

• Managing the hotel's social media

• Checking guests in and out

• Preparing breakfast for guests

• Organizing hotel events

Which word best describes the front desk's function in a hotel?

• Peripheral

• Central

• Optional

• Unnecessary

Identify the correct sentence structure:

• The guest asked the front desk for a wake-up call.

• The guest for a wake-up call asked the front desk.

• Asked the front desk the guest for a wake-up call.

• For a wake-up call the guest asked the front desk.

What is an antonym for 'courteous'?

• Polite

• Rude

• Friendly

• Helpful

Which of the following is a common task for a front desk employee?

• Conducting room service

• Handling guest check-ins

• Preparing meals

• Cleaning guest rooms

What does 'concierge' mean in the context of a hotel?

• A person who cleans the rooms

• A person who manages the hotel

• A person who assists guests with special requests

• A person who cooks meals

Choose the correct option to complete the sentence: 'The front desk is responsible for ______.'

• cooking meals

• guest check-in

• landscaping

• laundry services