Telephone Etiquette

What is one way to maintain confidentiality during a phone call?

• Discuss personal information openly

• Respect the caller's privacy and avoid discussing sensitive information

• Share the conversation with colleagues

What should you do to create a positive impression at the end of a call?

• Hang up abruptly

• Thank the caller and invite them to call again

• Remain silent until the caller hangs up

What effect does a friendly and professional phone manner have on customers?

• It makes them feel valued and respected

• It makes them feel annoyed and frustrated

• It has no effect on customers' perceptions

How can smiling while speaking on the phone influence the conversation?

• It has no impact

• It makes you sound unprofessional

• It can change the tone of your voice and make you sound friendlier

Which of the following is a recommended telephone etiquette?

• Be negative

• Speak in a monotone voice

• Interrupt frequently

• Listen actively

What is the appropriate action to take when answering a phone call?

• Answer by the first ring

• Answer by the third ring

• Answer by the fifth ring

• Ignore the call

What should you do if your contact is too busy to talk?

• Continue talking anyway

• Ask for a reschedule

• Hang up

• Insist on talking

What is the first thing you should do when making a job enquiry call?

• Ask for an interview

• Thank them for their time

• Introduce yourself

• Mention your qualifications

What is a good way to end a job enquiry call?

• By hanging up abruptly

• By asking for their personal number

• By thanking your contact for their time

• By asking for a raise

What is an important aspect of maintaining a positive tone during a call?

• Smiling while talking

• Being overly aggressive

• Speaking quickly

• Using a monotone voice