Telephone Etiquette
Authored by Sarah Williams
English
University
CCSS covered
Used 5+ times
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15 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
What is one way to maintain confidentiality during a phone call?
Discuss personal information openly
Respect the caller's privacy and avoid discussing sensitive information
Share the conversation with colleagues
Tags
CCSS.RI.9-10.4
CCSS.RI.9-10.4
CCSS.RI.11-12.4
CCSS.RI.7.4
CCSS.RI.8.4
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
What should you do to create a positive impression at the end of a call?
Hang up abruptly
Thank the caller and invite them to call again
Remain silent until the caller hangs up
Tags
CCSS.L.1.6
CCSS.L.3.6
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
What effect does a friendly and professional phone manner have on customers?
It makes them feel valued and respected
It makes them feel annoyed and frustrated
It has no effect on customers' perceptions
Tags
CCSS.RI.9-10.4
CCSS.RI.9-10.4
CCSS.RI.11-12.4
CCSS.RI.7.4
CCSS.RI.8.4
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
How can smiling while speaking on the phone influence the conversation?
It has no impact
It makes you sound unprofessional
It can change the tone of your voice and make you sound friendlier
Tags
CCSS.L.1.6
CCSS.L.3.6
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which of the following is a recommended telephone etiquette?
Be negative
Speak in a monotone voice
Interrupt frequently
Listen actively
Tags
CCSS.L.1.6
CCSS.L.3.6
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
What is the appropriate action to take when answering a phone call?
Answer by the first ring
Answer by the third ring
Answer by the fifth ring
Ignore the call
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
What should you do if your contact is too busy to talk?
Continue talking anyway
Ask for a reschedule
Hang up
Insist on talking
Tags
CCSS.L.1.6
CCSS.L.3.6
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