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Telephone Etiquette

Authored by Sarah Williams

English

University

CCSS covered

Used 5+ times

Telephone Etiquette
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15 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What is one way to maintain confidentiality during a phone call?

Discuss personal information openly

Respect the caller's privacy and avoid discussing sensitive information

Share the conversation with colleagues

Tags

CCSS.RI.9-10.4

CCSS.RI.9-10.4

CCSS.RI.11-12.4

CCSS.RI.7.4

CCSS.RI.8.4

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What should you do to create a positive impression at the end of a call?

Hang up abruptly

Thank the caller and invite them to call again

Remain silent until the caller hangs up

Tags

CCSS.L.1.6

CCSS.L.3.6

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What effect does a friendly and professional phone manner have on customers?

It makes them feel valued and respected

It makes them feel annoyed and frustrated

It has no effect on customers' perceptions

Tags

CCSS.RI.9-10.4

CCSS.RI.9-10.4

CCSS.RI.11-12.4

CCSS.RI.7.4

CCSS.RI.8.4

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

How can smiling while speaking on the phone influence the conversation?

It has no impact

It makes you sound unprofessional

It can change the tone of your voice and make you sound friendlier

Tags

CCSS.L.1.6

CCSS.L.3.6

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following is a recommended telephone etiquette?

Be negative

Speak in a monotone voice

Interrupt frequently

Listen actively

Tags

CCSS.L.1.6

CCSS.L.3.6

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What is the appropriate action to take when answering a phone call?

Answer by the first ring

Answer by the third ring

Answer by the fifth ring

Ignore the call

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What should you do if your contact is too busy to talk?

Continue talking anyway

Ask for a reschedule

Hang up

Insist on talking

Tags

CCSS.L.1.6

CCSS.L.3.6

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