Reflective Listening Skills

According to the "Why Should I Listen" video, what do we communicate to someone speaking to us when we don't listen?

• Nothing. How would they know?

• What you are saying is not important.

• I don't like you.

• I don't like your appearance.

True or False. You don't just listen with your ears. You listen with your whole body.

• True

• False

Which of the following sums up the main idea in the Sprouts "Why I should listen" story?

• Joe is embarrassed and gets teased by his friends at a party.

• Joe discovers that he doesn't listen well.

• Joe learns that not using whole body listening can get you into trouble and frustrate others.

• Joe gets things right when he uses whole body listening.

What is the primary goal of reflective listening?

• To respond with advice

• To understand the speaker's message

• To interrupt the speaker

• To change the topic

Which of the following is a key component of reflective listening?

• Judging the speaker

• Paraphrasing the speaker's words

• Ignoring the speaker

• Giving unsolicited advice

In reflective listening, what should you do after the speaker has finished talking?

• Immediately give your opinion

• Summarize what the speaker said

• Change the subject

• Start talking about yourself

Which sentence best demonstrates reflective listening?

• I think you should do this instead.

• It sounds like you're feeling upset about the situation.

• Why didn't you do it differently?

• I don't understand why you're upset.

Reflective listening is most effective in which type of communication?

• One-way communication

• Two-way communication

• Written communication

• Non-verbal communication

What is an example of a reflective listening response?

• You shouldn't feel that way.

• I hear you saying that you're frustrated.

• That's not important.

• Let me tell you what happened to me.

Why is empathy important in reflective listening?

• It allows you to control the conversation.

• It helps you understand the speaker's perspective.

• It lets you avoid the conversation.

• It makes the speaker feel inferior.