BM2 1.03

What is the primary purpose of organizational control?

• To limit employee creativity

• To ensure consistency and efficiency

• To reduce workplace diversity

• To increase employee workload

Which of the following is NOT a type of organizational control?

• Feedforward

• Concurrent

• Feedback

• Delegation

What is **quality management** focused on?

• Increasing the price of products

• Ensuring products and services meet customer expectations

• Reducing the number of employees

• Avoiding all risks in a business

**Productivity** is best defined as:

• The total number of employees in an organization

• The efficiency of production in relation to inputs and outputs

• The amount of revenue generated per month

• The effectiveness of advertisements

Which **level of quality** deals with how well employees perform their tasks?

• Organizational

• Process

• Performance/job level

• Market level

What is the **main goal** of quality assurance?

• Identifying defects after production

• Preventing defects before they occur

• Speeding up the production process

• Reducing product costs

Which of the following is an example of **financial control**?

• Employee performance review

• Market research analysis

• Budgeting and financial audits

• Customer satisfaction surveys

Which of these methodologies is commonly used for **quality management**?

• SWOT Analysis

• Six Sigma

• SMART Goals

• Organizational Psychology

**Quality control** is primarily concerned with:

• Identifying and fixing defects

• Preventing defects before they occur

• Training employees on customer service

• Setting prices for products

**Adaptability and speed of change** influence quality by:

• Slowing down production

• Allowing businesses to respond to market needs quickly

• Reducing the number of employees

• Eliminating the need for quality control