HOSPITALITY INDUSTRY

What is the main goal of the hospitality industry?

• To maximize profits

• To provide exceptional guest experiences

• To reduce operational costs

• To serve only food and beverages

Which of the following sectors is NOT part of the hospitality industry?

• Hotels and resorts

• Retail stores

• Restaurants and catering

• Travel and tourism

What does “front-of-house” (FOH) refer to in the hospitality industry?

• The area where food is prepared

• Guest-facing areas such as the reception and dining areas

• The kitchen and storage rooms

• Employee break rooms

Which department in a hotel is responsible for cleaning guest rooms and maintaining public areas?

• Front office

• Housekeeping

• Concierge

• Food and beverage

What is the role of a concierge in a hotel?

• Preparing food for guests

• Managing hotel finances

• Assisting guests with reservations, transportation, and recommendations

• Cleaning guest rooms

Which of the following is an example of excellent customer service in the hospitality industry?

• Ignoring guest complaints

• Providing a personalized and welcoming experience

• Keeping interactions short and formal

• Limiting guest requests to standard services

What is the standard check-in time for most hotels?

• 6:00 AM

• 9:00 AM

• 12:00 PM

• 3:00 PM

What is the importance of food safety in the hospitality industry?

• To reduce food waste

• To enhance food presentation

• To prevent foodborne illnesses and ensure guest safety

• To increase food variety

What is a bed and breakfast (B&B)?

• A type of accommodation that offers a full-service restaurant

• A small lodging that provides overnight stays and breakfast

• A self-service hotel

• A type of fast-food restaurant

Which of the following is an example of a luxury hotel brand?

• Hotel 6

• Holiday Inn Express

• The Ritz-Carlton

• Red Roof Inn