HOSPITALITY INDUSTRY

HOSPITALITY INDUSTRY

7th Grade

15 Qs

quiz-placeholder

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HOSPITALITY INDUSTRY

HOSPITALITY INDUSTRY

Assessment

Quiz

Other

7th Grade

Practice Problem

Medium

Created by

Elfanie Baylon

Used 13+ times

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15 questions

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1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What is the main goal of the hospitality industry?

To maximize profits

To provide exceptional guest experiences

To reduce operational costs

To serve only food and beverages

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Which of the following sectors is NOT part of the hospitality industry?

Hotels and resorts

Retail stores

Restaurants and catering

Travel and tourism

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does “front-of-house” (FOH) refer to in the hospitality industry?

The area where food is prepared

Guest-facing areas such as the reception and dining areas

The kitchen and storage rooms

Employee break rooms

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which department in a hotel is responsible for cleaning guest rooms and maintaining public areas?

Front office

Housekeeping

Concierge

Food and beverage

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the role of a concierge in a hotel?

Preparing food for guests

Managing hotel finances

Assisting guests with reservations, transportation, and recommendations

Cleaning guest rooms

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is an example of excellent customer service in the hospitality industry?

Ignoring guest complaints

Providing a personalized and welcoming experience

Keeping interactions short and formal

Limiting guest requests to standard services

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the standard check-in time for most hotels?

6:00 AM

9:00 AM

12:00 PM

3:00 PM

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