Guest Service Gold

Guest Service Gold

2nd Grade

15 Qs

quiz-placeholder

Similar activities

Society and Culture 2010-2011

Society and Culture 2010-2011

12th Grade

16 Qs

Social Studies Review (Chapter 3 and 4)

Social Studies Review (Chapter 3 and 4)

2nd Grade

13 Qs

Economic Resources

Economic Resources

7th Grade

10 Qs

Equatorial vegetation

Equatorial vegetation

9th Grade

20 Qs

Law of Agency

Law of Agency

University

11 Qs

Canadian Taxes

Canadian Taxes

9th - 10th Grade

20 Qs

Interaksi Antar Negara-negara ASEAN

Interaksi Antar Negara-negara ASEAN

12th Grade

15 Qs

Rivers-Ancient Egypt

Rivers-Ancient Egypt

5th Grade

10 Qs

Guest Service Gold

Guest Service Gold

Assessment

Quiz

Social Studies

2nd Grade

Practice Problem

Hard

Created by

John Robinson

FREE Resource

AI

Enhance your content in a minute

Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...

15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What is the primary focus of Guest Service Gold in the hospitality industry?

Enhancing customer satisfaction

Increasing sales

Reducing operational costs

Improving employee retention

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following is a key principle of Guest Service Gold?

Efficiency

Empathy

Profitability

Innovation

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Guest Service Gold emphasizes the importance of which skill in customer interactions?

Technical skills

Communication skills

Analytical skills

Leadership skills

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

In the context of Guest Service Gold, what does the term 'anticipatory service' mean?

Waiting for customer requests

Predicting customer needs

Following standard procedures

Offering discounts

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following is NOT a component of Guest Service Gold?

Authenticity

Intuition

Empowerment

Monetization

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

How does Guest Service Gold suggest handling customer complaints?

Ignoring them

Deflecting responsibility

Addressing them promptly

Offering compensation immediately

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What role does 'personalization' play in Guest Service Gold?

It is optional

It is discouraged

It is a core element

It is a secondary concern

Create a free account and access millions of resources

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?