Business Essentials

Why do businesses often use spreadsheet software programs?

• review personnel records

• to analyze their operating expenses

• review technical reports

• review advertising plans

Natalie is a research associate for a marketing-research firm who spends a lot of her time on the Internet obtaining various types of business information. Natalie can save time and easily return to websites that she frequently visits by using the __________tool on her Internet browser.

• classifying

• highlighting

• sorting

• bookmarking

What is technology that links employees who work in different locations and allows them to access the same business information?

• network

• structure

• modem

• line

What are Microsoft Windows, Linux, and Mac OS X are examples of?

• operating systems

• computers

• Internet providers

• anti-virus software

The scope of the Internet can be described as

• regional.

• secure.

• worldwide.

• proprietary.

When writing email messages, employees should remember that emails

• take a long time to prepare.

• can be forwarded to others.

• are formal correspondence.

• are private conversations

If Joe wants to respond to an email message that he received from Natalie, he should first click on the __________ key.

• forward

• reply

• send

• import

Patrick emails a newsletter attachment to 255 of his clients once a month. How can Patrick reduce the need to enter each client's individual email address in the email message header every time he sends out the newsletter?

• Delete old contact information

• Flag the message

• Use the copy/paste application

• Create a distribution list

Internet Explorer is an example of__________ software.

• bookmark

• browser

• computer server

• cookie

Which of the following types of software programs would an employee use to prepare a form letter informing the company's clients of a change in product pricing?

• Word processing

• Spreadsheet

• Presentation

• Database