Hospitality and Tourism

Mary works in the lodging segment where she directs the employees who clean the sleeping rooms and public areas. Which is Mary’s position?

• Property supervisor

• Maintenance manager

• Front–desk supervisor

• Housekeeping manager

Which type of behavior involves establishing eye contact with hotel guests?

• Vocal

• Critical

• Cultural

• Nonverbal

Which type of services do restaurants, banquets, and coffee shops provide to hospitality consumers?

• Lodging accommodations

• Means of transportation

• Food and beverage

• Entertainment

Jacob went to New Orleans, Louisiana to see family at several reunions. Which factor prompted Jacob to travel to this destination?

• Climate

• Low cost

• Geography

• Heritage tourism

Pete learned that all the segments of hospitality and tourism impact one another and are hard to distinguish sometimes. Which characteristic applies to this relationship?

• They all require lodging accommodations

• They all provide entertainment.

• They are dissimilar

• They are interrelated.

How can a travel agent make a positive impression on clients?

• Ask very personal questions

• Suggest several travel option

• Focus on many tasks at one time

• Maintain a professional appearance

As a front-desk employee, Ben is courteous, patient, and helpful with all of the hotels’ guests. Which behavior is Ben exhibiting?

• Interpersonal skills

• Favorable ethical traits

• A positive sales aptitude

• An appropriate use of humor

Jason provides tours to over 300 people at the historical governor’s mansion daily. Which benefit of working in the tourism industry is he experiencing?

• Contacting buyers

• Visiting attractions

• Working with people

• Planning conferences

Which is a component of the hospitality industry that focuses on meeting tourists’ transportation needs?

• Travel

• Lodging

• Recreation

• Business

A group traveled to Haiti to help rebuild homes that were destroyed by a natural disaster. Which type of tourism took place?

• Ecotourism

• Edutourism

• Agritourism

• Voluntourism