Technical Writing Test: Writing to Clients and Customers
11th Grade
•20 Qs
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Technical Writing Test: Writing to Clients and Customers
Quiz
•
English
•
11th Grade
•
Easy
+25
Standards-aligned
GINA RIZZUTO
Used 3+ times
FREE Resource
20 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is formal document that describes a problem or need and recommends
a solution?
sales letter
proposal
order
claim
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the order in which the main idea is presented first followed by supporting
details?
direct order
indirect order
proposal
claim
Tags
CCSS.RI.8.2
CCSS.RL.11-12.2
CCSS.RL.7.2
CCSS.RL.8.1
CCSS.RL.9-10.2
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a friendly message designed to build relationships?
claim
acknowledgment
collection message
goodwill message
Tags
CCSS.RI.11-12.10
CCSS.RI.6.10
CCSS.RI.7.10
CCSS.RI.8.10
CCSS.RI.9-10.10
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a message that tells a sender that another message or item has been received?
claim
sales message
acknowledgment
order
Tags
CCSS.RI.11-12.3
CCSS.RI.11-12.5
CCSS.RI.8.5
CCSS.RI.9-10.3
CCSS.RI.9-10.5
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a message that tries to persuade a customer to pay a past-due bill?
goodwill message
proposal
claim
collection message
Tags
CCSS.RI.11-12.5
CCSS.RI.6.5
CCSS.RI.7.5
CCSS.RI.8.5
CCSS.RI.9-10.5
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
what is the positive image or reputation of a company?
order
goodwill
collection letter
claim
Tags
CCSS.RI.11-12.3
CCSS.RI.11-12.5
CCSS.RI.8.3
CCSS.RI.9-10.3
CCSS.RI.9-10.5
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a message that requests a refund, exchange, or discount?
claim
order
sales message
goodwill message
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