Technical Writing Test: Writing to Clients and Customers

What is formal document that describes a problem or need and recommends

a solution?

• sales letter

• proposal

• order

• claim

What is the order in which the main idea is presented first followed by supporting

details?

• direct order

• indirect order

• proposal

• claim

What is a friendly message designed to build relationships?

• claim

• acknowledgment

• collection message

• goodwill message

What is a message that tells a sender that another message or item has been received?

• claim

• sales message

• acknowledgment

• order

What is a message that tries to persuade a customer to pay a past-due bill?

• goodwill message

• proposal

• claim

• collection message

what is the positive image or reputation of a company?

• order

• goodwill

• collection letter

• claim

What is a message that requests a refund, exchange, or discount?

• claim

• order

• sales message

• goodwill message

What is a request that the receiver sell goods or services to the sender?

• claim

• order

• proposal

• acknowledgment

What is a message that asks for information or action that the sender thinks will be given or done willingly?

• indirect order

• sales message

• claim

• routine request

What is a message that tries to persuade a potential customer to purchase a product?

• sales message

• order letter

• goodwill message

• proposal