CHA Worflow Service Appointment Quiz

How do you copy the SA-Number# ?

• Right-click and highlight to Copy only the SA-number

  "Can also be copied by pressing "CTRL + C"Press 'Alt+C' to copy the SA-Number#"

• Highlight the SA-Number#

• Click on the SA-Number# then go to next screen

Please show by "circling" how an agent would update and time stamped in “Info” section of A360.

Using your mouse please draw a line to simulate how to drag and drop the SA-NUMBER to open timeslot " (white open timeslot"

Where can you find the "Requests for Service" section in the system?

• Under the "Home" tab

• Within the "Appts & RFS" tab (Red Suitcase option"

• In the "Settings" menu

What icon represents the "Requests for Service" section?

• Blue folder icon

• Green checkmark icon

• Red suitcase icon

If a "CHA" RFS is not present, what is the first step to create one?

• Click on "Create Request for Service"

• Select "New Appointment"

• Navigate to "Service Settings"

An agent is calling on a campaign and the member does not answer so the agent leaves a voicemail for the agent to return Arkos Call. Using the image please "circle" where you would go to leaves notes and input the Documentation for this call?

After selecting "Create Request for Service," what should you choose as the Service Type?

• General Consultation

• CHA

• Follow-up

Which information is required in the "Notes for Provider" field?

• Patient's medical history

• Campaign name and details regarding the services requested

• System configuration settings

What should you do after verifying the "Address for Appointment"?

• Click "Previous"

• Select "Next"

• Log out of the system