making demands and insulting others

• assertive

• Passive agressive

• agressive

• passive

clearly stating needs, wants, and feelings

• assertive

• Passive agressive

• agressive

• passive

hiding or not clearly stating needs, wants and feelings.

• assertive

• Passive agressive

• agressive

• passive

using techniques that do not clearly state needs, wats,and feelings to make demands of and insult others.

• assertive

• Passive agressive

• agressive

• passive

words that explain how the speaker feels without judging the receiver

act of concentrating on the person talking and acknowledging what one has heard.

series of actions people use to exchange ideas, thoughts, feelings, and information.

• verbal communication

• non-verbal communication

• feedback

• communication process

constructive response to a message

• verbal communication

• non-verbal communication

• feedback

• communication process

Use of words, spoken or written to send a message

• verbal communication

• non-verbal communication

• feedback

• communication process

use of body language, tone and volume of voice, and other wordless signals to send a message. 

• verbal communication

• non-verbal communication

• feedback

• communication process