Daily activity

How can we confirm if the appraisal comes over from CRM tool?

• We need to check the green/yellow line on the left side in

• We need to check in common admin

• We need to check in TCL

Does the check mark indicate that the appraisal has been completed?

• True

• False

Tags

CCSS.RI.1.6

CCSS.RI.1.7

CCSS.RI.K.7

CCSS.RL.1.7

CCSS.RL.K.7

What can we do if pricing is not updating?

• If it’s only a few units generally doing a Manual Pricing Push from RB Admin to Lot Merchandiser (CVS) will resolve the issue.

• If it’s only a few units generally refreshing the page will resolve the issue. We can also clear cookies and cache if that does not work.

• We need to close the page and open it again.

Client is calling because he's having this error message: 403 APP NOT ASSIGNED, what can we do here?

• We need to make sure the role is assigned correctly in RB and common admin

• We need to do a remote session and do a drive quick clean to refresh the page and fix the issue

• We need to ask client to recover his password and try again

what is the website we need to provide to our client in order to login into connected lot?

(a)  

Can a user get alerts (sms and emails) for new appraisals for connected lot?

• Yes, sms are the most popular

• No, connected lot does not offer that service.

• If they pay for it, they can do it.

When we are adding a new user for Lot connected, ULI, Lot merchandiser, do we need to create the contact just in RB or do we need to do something different?

• Yes, we just need to create the user in RB, make sure that the role is the correct one and use the email address as the user and email.

• No, we also need to create the user in common admin, then attach the store and link the user with LOT INTEL

• Both are correct

What is the temporary password we need to use whenever we create a new user for ULI/lot merchandiser?

(a)  

Type in the correct option we need to use in order to link the user correctly in common admin.

(a)  

What is the ROLE needed to add in common admin for lot management?

(a)