Five9 System questions

Before scheduling or calling on a Campaign a Agent should be Pulling up the "Agent Folder, Scripts, Workflows, Documentation guide, and Systems" before changing ststus to "READY" .

• FALSE

• TRUE

Five9 is used for _________________ in Arkos Health.

• to manage both inbound and outbound customer calls, providing features like intelligent call routing, automated dialing, and QA call recording

• Telemarketing

• inventory management

Please take time to review the Five9 Dispositions Guide. Than explain using atleast 2 complete sentences on "Why" it is important to Disposition every call in Five9.

How do you select Campaign(s) you will be working on in Five9 ?

• Select a campaign and check the box of the section in for the campaign in Five9 and then go to "Dashboard"

• Click on the Settings tab to find your campaigns.
• Select the desired campaign from the Campaigns tab in Five9.

An Agent is told by a member " to call back tomorrow at 12 noon" please "circle where you would select the disposition?

Which of the following is a feature of the Five9 platform?

• Intelligent call routing, automated dialing (including predictive dialing) and Data analysis

• It is used for video conferencing.

• It is a social media platform.

What is the purpose of a Login with a Station ID in Five9?

• To identify the user uniquely in the system

• To provide access to the internet

• To serve as a backup for data

• To enhance the visual interface

Explain the Status options (Ready/Not Ready) in Five9.

• Ready means the system is prepared for use, while Not Ready indicates it is not prepared.

• Ready and Not Ready are status options in Five9.

• Ready and Not Ready are unrelated to system status.

What are the different Icons available in Five9 and their functions?

• Icons in Five9 include Call, Chat, and Email icons, each representing different communication modes.

• Five9 has icons for Call, Video, and Message, used for various communication methods.

• The icons available in Five9 are Call, Message, and Video, each serving a unique function.

• Five9 includes icons for Call, Email, and Video, representing different functionalities.

Define Five9 Disposition

Call disconnected =