Communication Question

Which facial expression typically shows being surprised?

• A.         Narrowing eyes

• B.      Furrowing brows

• C.      Widening eyes

• D.         Tightening lips

Which body language gesture typically shows discomfort or nervousness?

• A.         Relaxed posture

• B.       Fidgeting with hands

• C.         Leaning forward

• D.         Making eye contact

Which of the following is typically associated with a professional appearance?

• A.         Wrinkled clothes

• B.        Messy hair

• C. Causal sneakers

• D. Clean well-fitted attire

How does your tone of voice change the way people understand what you say?

• A. Our tone of voice can influence how others perceive us and our message.

• B. Words mean the same no matter how they are said.

• C. It makes people stop listening to you.

• D. It helps show emotion and feeling.

How does word choice affect the way people understand you?

• A. It doesn’t affect anything

• B. Incorrect word choice leads to misunderstanding among the audience.

• C. It only affects people who pay attention.

• D. It only matters in formal writing, not everyday conversation.

Which is not a characteristic of an email?

• A. Body

• B. Emojis

• C. Subject line

• D. Signature

What does SMS stand for?

• A.  Short message service

• B. Messages

• C. Short message system

• D. Text message

How does face-to-face oral communication help demonstrate the importance of a message, as well as thoughts and feelings?

• A.   Through vocal tone, facial expressions, and body language.

• B. By allowing immediate feedback and clarification.

• C. Through direct eye contact and active listening.

• D.  By eliminating misunderstandings that can occur in written communication.

• E. All of the above

Why are pitch and pace important in oral communication during telephone calls?

• A.  They make the conversation longer and more complicated.

• B. They help convey emotions and clarify without visual cues.

• C. They are only important for public speakers, not regular phone calls.

• D. They help avoid the need for active listening.

How does the choice between formal and informal settings impact video conferencing in oral communication meetings?

• A.  Formal video conferencing follows a structured agenda, while informal ones allow for more open discussion.

• B. Informal video conferences are always unproductive.

• C. Formal settings do not require professional etiquette in a virtual environment.

• D. Video conferencing eliminates the need to consider formality in meetings.