Responsibilities Lesson 2 Reception Part 2

What is one of the objectives of the lesson?

• Express office policies and procedures to patients.

• Manage patients’ time inappropriately.

• Ignore problem situations in the medical office.

• None of the above.

Fill in the blank: The lesson aims to help you handle ______ situations in the medical office.

• easy

• problem

• irrelevant

• fun

What is the purpose of expressing office policies and procedures to patients?

• To confuse them

• To ensure clear communication

• To waste time

• To avoid responsibility

Fill in the blank: Expressing office policies to patients is important for ______.

• miscommunication

• clear understanding

• confusion

• none of the above

Which of the following is essential for managing patients’ time?

• Disorganization

• Proper scheduling

• Ignorance

• None of the above

Fill in the blank: All employees should be familiar with and _______ to the mission statement.

• indifferent

• committed

• opposed

• unaware

What is one way assistants can keep appointments on schedule?

• By delaying patients

• By showing patients to the examination rooms

• By canceling appointments

• By making patients wait longer.

Why is it important to manage patients' time effectively?

• It is less important than the physician's time

• It is just as important as the physician's time

• It is not important

• It is more important than the physician's time

What is one way assistants can make the wait seem shorter for patients?

• Offering snacks

• Having a conversation

• Playing music

• Providing magazines

It is important to always be ______ when giving an estimated time to patients.

• Truthful

• Vague

• Silent

• Exaggerated