Effective Supervisory Practices p476-479

What is one of the goals of this chapter according to the 'SNAPSHOT' section?

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The chapter suggests you can empower your team members by:

• providing clear instructions and expectations

• micromanaging their tasks

• ignoring their input

• limiting their responsibilities

According to the introduction, a key to success in supervision is:

• effective communication

• strict discipline

• high intelligence

• financial investment

The chapter encourages you to reflect on as you close.

• Your personal growth

• The main themes

• The character development

• The plot twists

What is innovation according to Steve Jobs?

• A new product

• A new idea

• Connecting things

• A new technology

It is important to continuously search for ways to improve service delivery because:

• it ensures customer satisfaction and loyalty.

• it increases operational costs.

• it leads to employee dissatisfaction.

• it reduces the quality of service.

Innovation in the 1970s improved productivity by:

• introducing new technologies and processes

• increasing the workforce

• reducing working hours

• focusing on traditional methods

Government agencies might lag behind the private sector in adopting new technologies because:

• They have more bureaucratic processes.

• They have more funding.

• They have more skilled workers.

• They have more flexibility.

While daunting, the best way to deliver innovation is to look at every process in your work unit and simply ask 'Why?' For example: Why do we ask for particular information or require so many levels of review? Could this be simplified without creating undue risk?

• By ignoring existing processes

• By questioning every process

• By adding more levels of review

• By avoiding any changes

While daunting, the best way to deliver innovation is to look at every process in your work unit and simply ask 'Why?' For example: Why do we spend so much time doing things manually or repeatedly? Could this be automated?

• By ignoring existing processes

• By asking 'Why?' to every process

• By doing things manually

• By avoiding automation