Business Result Unit 13 Intermediate

The website might _______ for maintenance tonight.

• failure

• go down

• fault

The product's _______ to work properly led to many customer complaints.

• injury

• defect

• failure

The company admitted it was their _______ for the shipping delay.

• misunderstanding

• complaint

• fault

• recall

There was a _______ in the toy's manufacturing process.

• defect

• fault

• recall

The package arrived with visible ______ to its contents.

• recall

• mistake

• damage

The customer service team received many ________ about the new policy.

• recall

• mistakes

• complaints

We will do our best to ______your issue as quickly as possible.

• injury

• resolve

• recall

• defect

The store offered a full _______ for the broken item.

• recall

• refund

The car manufacturer issued a _______ for vehicles with faulty airbags.

• refund

• resolve

• go down

• recall