Diagnostic

Customer states they want us to look at their U joint during an oil change.

• Yes fine

• No, this is not an OK appointment and we should ask more details about why we are looking at the U joint and then spin it to diagnosis.

• Hi

• Hello:)

What question to ask customers that have diagnosis on their vehicle?

• How long is this been happening?

• Is it running any differently?

• When does it happen the most?

• All the above are right! Pick me to get this correct.

What can you do when a customer tells you what’s wrong with the vehicle instead of telling you what the symptoms are?

• Just put down what they want fixed

• Go home for the day this is too hard

• Ask questions to figure out what symptoms are going on with the vehicle so we can take care of those issues instead of just replacing part that may not fix the problem.

When parts have arrived for a customer that are not a recall at Cole Buick GMC Cadillac OR COLE Ford what should you do next to make sure the appointment gets scheduled correctly?

• Call the advisor and find out when the appointment can be scheduled

• Book any day at any time don’t worry about the consequences

• $1000.90

What resource can tell you how much batteries cost installed at Cole FORD BUICK AND NISSAN?

• FMC DEALER

• GM Global

• RingCentral

  Search For:

  Battery Buick

  Battery Nissan

  Battery Ford

  Buick Starting Battery installed most vehicles. $279.95 $289.95 $299.95

• NOT THIS ONE!

What store has a shuttle service?

• All the stores do it.

• Just Buick

• All stores

• All stores

Stuff for mobile service

at Cole Ford. What work can we book for Mobile service?

• We do not do mobile service or pickup and delivery.

• • Battery replacement -  Starting at $305

• • Wiper blades - Starting at $59.95

• • Bulbs - Starting at $40