FH31 1.02 C Lodging Roles & Responsibilities

What does "Front of House" (FOH) refer to in a hospitality setting?

• Areas and roles that involve direct interaction with guests

• Areas and roles that do not involve direct guest interaction

• Areas focused on financial management

• Areas related to property maintenance

Which of the following is NOT typically considered a Front of House (FOH) role?

• Front desk agent

• Server

• Chef

• Concierge

What is the primary focus of Back of House (BOH) operations?

• Guest interaction and service delivery

• Operational support and efficiency

• Marketing and sales

• Security and safety

Which area is typically part of the Back of House (BOH)?

• Lobby

• Kitchen

• Concierge desk

• Banquet hall

What is a key responsibility of the Rooms Division in a hotel?

• Managing check-in and check-out processes

• Overseeing the overall guest experience during their stay

• Operating on-site restaurants

• Conducting routine inspections and preventive maintenance

Which department is responsible for managing guest reservations and room assignments?

• Housekeeping

• Front Office

• Engineering

• Sales and Marketing

What is a primary responsibility of the Housekeeping department?

• Developing marketing strategies

• Cleaning and maintaining guest rooms

• Preparing food and beverages

• Managing financial reports

Which department is responsible for planning menus and coordinating catering services?

• Front Office

• Housekeeping

• Food and Beverage

• Engineering

What is a key responsibility of the Engineering/Security department?

• Handling guest inquiries and complaints

• Maintaining the property’s physical infrastructure

• Recruiting and training staff

• Managing room inventory

Which department is tasked with developing strategies to attract new guests?

• Human Resources

• Finance/Accounting

• Sales and Marketing

• Information Technology