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FH31 1.02 C Lodging Roles & Responsibilities

Authored by Stephanie Ayers

Business

9th Grade

Used 1+ times

FH31 1.02 C Lodging Roles & Responsibilities
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16 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does "Front of House" (FOH) refer to in a hospitality setting?

Areas and roles that involve direct interaction with guests

Areas and roles that do not involve direct guest interaction

Areas focused on financial management

Areas related to property maintenance

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is NOT typically considered a Front of House (FOH) role?

Front desk agent

Server

Chef

Concierge

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the primary focus of Back of House (BOH) operations?

Guest interaction and service delivery

Operational support and efficiency

Marketing and sales

Security and safety

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which area is typically part of the Back of House (BOH)?

Lobby

Kitchen

Concierge desk

Banquet hall

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a key responsibility of the Rooms Division in a hotel?

Managing check-in and check-out processes

Overseeing the overall guest experience during their stay

Operating on-site restaurants

Conducting routine inspections and preventive maintenance

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which department is responsible for managing guest reservations and room assignments?

Housekeeping

Front Office

Engineering

Sales and Marketing

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a primary responsibility of the Housekeeping department?

Developing marketing strategies

Cleaning and maintaining guest rooms

Preparing food and beverages

Managing financial reports

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