Protecting Yourself from Scams Online

Dami buys some clothes online from a new app. All the clothes on the app look great and are cheaper than the shops. Dami orders two items to see what they are like. The items arrive after 4 days but they are not great quality. Is this a scam?

• Yes

• No

Tasha is expecting a call. When her phone rings, she answers, and the person tells them that they are calling from her bank and names the correct bank. The person says that there has been suspicious activity on her account. The person on the phone states Tasha's postal address and account number. The person then asks Tasha for a security code which has been emailed to her before they can proceed. Is this a scam?

• Yes

• No

Joseff needs a tie for a family event. He uses an online marketplace and finds a silk tie for £3 and orders it. The tie does not arrive so Joseff messages the seller. The seller does not reply and when Joseff tries to report them, he finds that they have deleted their account. Is this a scam?

• Yes

• No

Riyad sees an ad on social media with an offer from his favourite fast food chain. The offer is for a really cheap meal for two so Riyad shares it with his friends. Riyad clicks on the link, chooses his meals and recognises the checkout page. He pays for the meal and gives his contact details and address. Choose the sign that this could be a scam:

• It sounds too good to be true

• It is an ad on social media

• The checkout page

Sian receives an email from a high street sports shop. The email shows the logo for the shop and states, 'Dear valued customer, we are offering you 60% off everything in our online store'. Choose the sign that this could be a scam

• Spelling mistakes

• Time pressure

• The email is not addressed to Sian

Seamus is on his laptop and doing some research for homework. Suddenly, a virus alert pops up on his browser saying his computer is not protected. It includes a link saying 'take action now'. Seamus remembers that he has been ignoring update requests and can see a red cross in the bottom right of the screen. How can Seamus protect himself?

• Change his password and set up 2 step verification

• Click the link and install the virus protection software

• Close the browser and open the laptop's virus protection software

Jess struggles to get back into a game account she hasn't used for months. Once back in, she finds that her team has got better. Jess messages a friend who says that it sounds like the account has been hacked and sold to someone else. How can Jess protect herself?

• Change the password and unlink any connected consoles

• Stop playing the game and delete the account

• There is no need. This is great

Tom downloads a mod for his younger brother's favourite game. It opens up loads of new features and his brother is really happy with it. After a week or so, Tom finds that the laptop is behaving strangely. It is running slowly and there are lots of pop-ups. Who should Tom's family report this to?

• The shop where they bought the laptop

• Action Fraud or the police

• The game

Bella discovers that her gran has bought her a new designer hoodie from a scam website. The website has her gran's name, address, phone number and bank details. Who should they report this to first?

• Gran's bank

• Action Fraud

• National Cyber Security Centre