Quiz on Mastering Upselling Skills in Hospitality

Quiz on Mastering Upselling Skills in Hospitality

University

12 Qs

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Quiz on Mastering Upselling Skills in Hospitality

Quiz on Mastering Upselling Skills in Hospitality

Assessment

Quiz

Professional Development

University

Practice Problem

Medium

Created by

Cường Nguyễn Chí

Used 3+ times

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12 questions

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1.

MULTIPLE CHOICE QUESTION

45 sec • 10 pts

What is the primary goal of upselling in the hospitality industry?

To limit guest choices

To increase staff workload

To encourage guests to purchase more expensive items

To reduce costs for the hotel

2.

MULTIPLE CHOICE QUESTION

45 sec • 10 pts

Which of the following is NOT a benefit of upselling for guests?

Enhanced experience

Value for money

Higher prices for all services

Access to exclusive amenities

3.

MULTIPLE CHOICE QUESTION

45 sec • 10 pts

What should be prepared before a guest's arrival to facilitate upselling?

Guest profiles and preferences

A menu of all available services

A list of all hotel staff

A schedule of hotel events

4.

MULTIPLE CHOICE QUESTION

45 sec • 10 pts

Which technique involves asking open-ended questions to understand customer needs?

Engaging conversations

Personalized recommendations

Active listening

Suggestive selling

5.

MULTIPLE CHOICE QUESTION

45 sec • 10 pts

What is the anchor effect in upselling?

Presenting a high-priced option first

Emphasizing limited availability

Offering bundled services

Using customer testimonials

6.

MULTIPLE CHOICE QUESTION

45 sec • 10 pts

What is one way to motivate a team to improve upselling?

Offer bonuses for successful upselling

Reduce communication among team members

Ignore their performance

Limit training opportunities

7.

MULTIPLE CHOICE QUESTION

45 sec • 10 pts

What should you do if a guest declines an upsell offer?

Press them to reconsider

Respect their decision and offer assistance

Ignore their choice

Thank them and walk away

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