Tugas dan Istilah Housekeeping

What is the main task of the housekeeping department in a hotel?

• Serve guests in the restaurant

• Manage guest reservations

• Maintain cleanliness and comfort of rooms and hotel areas

• Organize guest entertainment activities

What is meant by turndown service in housekeeping?

• Service to clean the room when guests check out

• Service to prepare the room before guests sleep

• Service to wash guests' clothes

• Service to clean the bathroom

The following equipment is often used in housekeeping, except:

• Vacuum cleaner

• Mop and bucket

• POS (Point of Sales) system

• Duster

Dirty linen from guest rooms should be collected in:

• Hotel pantry

• Linen chute or linen bag

• Hotel restaurant

• Main lobby

Lost and Found in housekeeping refers to:

• Storage room for items found in the hotel

• Storage for clean linen

• Procedure for compiling housekeeping reports

• List of guests who frequently stay at the hotel

What is the main task of the front office department in a hotel?

• Manage building maintenance

• Serve guests during check-in and check-out

• Manage hotel finances

• Cook food for guests

What is meant by the term walk-in guest in the hospitality industry?

• A guest who arrives without a prior reservation

• A guest who books a room over the phone

• A guest who stays for a long time

• A guest who comes only for a meeting

The system used by the front office to manage guest reservations is called:

• Point of Sales System

• Property Management System (PMS)

• Housekeeping Management System

• Inventory Control System

What should a receptionist do if a guest complains about their room?

• Ignore the complaint as it is not their job

• Forward the complaint to housekeeping or the appropriate manager

• Ask the guest to move to another hotel

• Give a discount without approval

Important documents that must be prepared when a guest checks out are:

• Invoice or bill payment

• Restaurant menu list

• Room cleaning schedule

• Hotel manual