FBLA Business Communications Part One

Opening a letter with a _______response is usually more effective when answering a customer's questions.

• trite
• direct
• indirect
• complex

Communication which is tactful and "reader-centered" demonstrates

• conciseness
• courtesy
• cohesiveness
• clarity

What do you call the type of software that offers serveral applications in one package?

• multipurpose
• condensed
• integrated
• subdivided

Words that sound alike but have different meaning and spellings are called

• homonyms
• antonyms
• synonyms
• doublets

A group of words that expresses a complete thought is

• a dependent clause
• a sentence
• a fragment
• a paragraph

Positive words are used to 

• aid understanding.
• stimulate the desired reader response.
• reflect common business usage.
• make writing more precise.

Some words and phrases are commonl misused.  From the choices given below, select the correct phrase.

• had less errors
• had fewer errors
• had lesser errors
• none of these choices

A singular subject requires a __________ verb.

• plural
• singular
• single
• parallel verb

__________ is not a principle to follow when writing goodwill letters.

• Writing sincerely
• Making the reader feel important
• Including a sales pitch for future business
• Writing naturally

Which of the following software programs offers an outlining feature?

• Microsoft PowerPoint
• Grammatik
• Spell Check
• Electronic Thesaurus