Business Communication Quiz

Which of the following is an example of non-verbal communication?

• Writing an email

• Making a phone call

• Maintaining eye contact

• Giving a presentation

What should you do in an interview to make a good impression?

• Dress up and arrive early

• Dress casually and arrive late

• Avoid eye contact and cross your arms

• Ask questions unrelated to the business

What is active listening?

• Absorbing what someone is saying and responding to their concerns

• Talking more than the other person

• Ignoring the speaker and forming your response

• Letting the speaker talk without responding

How much information do people typically remember immediately after a 10-minute presentation?

• 10%

• 50%

• 75%

• 100%

What percentage of information is remembered after a week from a verbal presentation?

• 50%

• 25%

• 10% or less

• 75%

Which of the following is NOT an example of non-verbal communication?

• Facial expressions

• Speaking in a meeting

• Body language

• Eye contact

What is the most common form of written business communication?

• Email

• Letters

• Memos

• Reports

Why is verbal communication important in business?

• It ensures employees work quietly

• It helps give clear instructions and persuade others

• It prevents meetings from happening

• It replaces written communication

What should you avoid when speaking in a business setting?

• Addressing people by name

• Speaking in a monotone voice

• Being enthusiastic

• Projecting confidence

What is the purpose of team building?

• To help work groups solve problems

• To increase competition among employees

• To reduce communication

• To create leadership conflicts