Front Office Chapter 11

State the functions of the front office.

• Managing guest reservations and check-ins

• Handling kitchen operations

• Overseeing housekeeping staff

• Conducting maintenance work

Identify the main duties of staff in the reservations, uniformed services, and telecommunications departments.

• Managing bookings and customer inquiries

• Handling guest arrivals and departures

• Operating communication systems

• All of the above

Explain the two tasks of particular importance that the front office manager does.

• Managing guest services and overseeing front desk operations

• Handling financial records and managing housekeeping

• Coordinating events and managing marketing strategies

• Supervising kitchen staff and managing room service

List and describe the steps in the hotel guest cycle.

• Reservation, Check-in, Occupancy, Check-out

• Booking, Arrival, Stay, Departure

• Pre-arrival, Arrival, Stay, Departure

• Reservation, Arrival, Stay, Departure

What are the types of rooms included in a front office?

• Sleeping room

• Guest room

• Function room

• All of the above.

Fill in the blank: Sleeping rooms are the major source of income for ______ properties.

• lodging

• commercial

• residential

• industrial

What is the racking system used for in the rooms division?

• Organizing room assignments

• Managing guest check-ins

• Tracking housekeeping tasks

• Scheduling maintenance activities

Who is the manager of the front office?

• Front office manager

• Housekeeping manager

• Kitchen manager

• Security manager

What is another name for the Uniformed Services Department?

• Guest Services

• Security Services

• Maintenance Services

• Housekeeping Services

What is one of the tasks of bell attendants?

• Coordinating with door attendants

• Cooking meals

• Driving guests to the airport

• Booking hotel rooms.