SSG104_FA24_RE_306371

A team is called contract team if

• Team members have other duties to perform in their normal functional units
• Team retains their responsibility for both their daily work and project work
• Team members report to different managers
• Team is brought in from outside in order to do project work

Why does the tasks and goals set by teams cannot be achieved by each individual? (Choose 2 options)

• Time and resource constraints
• Few individuals possess all the competencies and related expertise
• All members have competence and skills
• Human resource is available

"A and B are friends from school. A might give B gas money for B's motorbike because B drives A to school every day, even though that means A will have less spending money for the weekend." According to Social Value Orientation (SVO), in this situation, A is demonstrating:

• Individualistic orientation
• Cooperative orientation
• Competitive orientation
• Accommodating orientation

Which of the following is NOT a negative outcomes of Groupthink occurring?

• Not examining alternatives
• No contingency plans
• Not seeking expert opinion
• Needing to seek outside expertise

Which word best describes this statement "The members need the help of one another to accomplish the purpose for which they joined the group"

• Sustainability
• Interdependence
• Interaction
• Identity

Which is TRUE about minutes for meeting?

• Minutes are a written document that serves to record the interaction and summarize the major points raised, decisions taken, and actions assigned.
• The main purpose of minutes is to get buy-in from decision-makers
• Minutes are normally used for communicating policies, procedures, or related official business within an organization.
• Minutes are brief messages sent to recipients that are often outside the organization.

Which of the following best describes the term "readability"?

• It is only one aspect of your document.
• It includes an introduction, body, and conclusion as part of your document.
• It refers to the reader's ability to read and comprehend the document.
• It involves word choice and grammatical structures.

Which of the following is bad advice for group meeting?

• The group extends meeting time until they have the final decision satisfying all members.
• The group accepts the will of the majority even though some members do not like that decision.
• The group follows an approved agenda that promotes orderly business.
• The group protects the rights of all members by guaranteeing everyone the right to speak.

Hung receives an email from the client about a project his team is working on, but he does not know the answer to it. He should

• respond immediately with any information he thinks he knows about the inquiry
• try to find out the answer himself and only reply when he finds out the information
• not reply at all because he doesn't know the answer and it's not his concern
• respond within 24 hours that he's searching for the answer to their question and will be contacting them again soon

Which of the following is the best example of constructive feedback?

• Not giving full attention to a customer gives the image that we don't think he or she is important.
• I believe that using mobile phone for personal purpose during working hours is not allowed in this company, but it seems like you do not see the real benefit of this policy.
• You are not paying attention to the customer when you are having a conversation with someone else at the same time.
• You were trained that you'll make a more positive corporate impression if you give the customer your complete attention.