Quarterly Quiz - FY25 Q3

John need to get holiday information in China since he has plan to export shipment to China in early April 2025. Please utilize your CED and provide the accurate info to customer!

• Please expect delay with your shipment as there will be sequence holiday in China since 01 April - 10 April for Dragon Boat Festival.
• Regret that if you wish to ship in early April, it is expected delay for Tomb Sweeping holiday since 4 - 7 April 2025.
• No issue, sir. You can arrange the shipment as your plan since the estimation of arrival will still be in 2 days under Priority service.

Ibu Hayati would like to import shipment from Hong Kong Kowloon city to Bali 80852. She need to know whether FedEx is able to cover door-to-door service to her delivery address and need info if any delivery surcharge. Please check in your CED and provide the correct information!

• The delivery area is still covered by FedEx service and the lead time estimation is within 2 days if no customs delay. No delivery surcharge applied.
• Fedex can cover door-to-door service using FedEx agent with the estimation of arrival will be on 20 February (if you ship the package on 12 February). The surcharge related to delivery is around IDR 295,000.
• We regret Bu, the delivery address is not covered by FedEx service, thus we are unable to arrange door-to-door delivery. Alternatively, you can self-collect at the nearest FedEx location in Bali.

Please check in your CED and mention the phone number for FedEx station in Fuzhou 350002 which customer can reach.

• Customer may contact the FedEx office at 86-20-83969866
• Suggested customer to contact 852-2730-3333
• customer may contact at number 86-10-80486969.

You are handling RPR AWB 772029213573 (please assume that it is still not picked up) and need to create booking code. The condition is, the booking code was unable to be created in CED using AWB details. How would you arrange the booking pickup then?

• Use account 267300003 and add the pickup address first under that account number
• Send email to disptacher and Ops to arrange the pickup based on the AWB details.
• Go to CED Contact - Select New to create new individual contact and create booking pickup afterwards.

Mr. Dono would like to ship DG class 9 product (Chemical) by FedEx, from Jakarta 12190 - Singapore 098942. What is the spesial handling you need to select and how much is the DG surcharge?

• Dangerous Goods - Inaccessible / IDR 885,000.
• Dangerous Goods - Accessible / IDR 1,890,000
• Dangerous Goods - Inaccessible / IDR 1,890,000

Still at the same inquiry about DG, customer requested to get publish rate estimation for shipping Chemical product (DG class 9) from Jakarta 12190 - Singapore, 1 package 1 KG dimension 25x25x25 CM (ship date on 13 February 2025). Please provide the correct answer using Priority service!

• The estimation is IDR 4,054,679 (included DG surcharge) with ETA on 14 February if no customs delay.
• The estimation is IDR 5,237,403 (included DG surcharge) with ETA on 14 February if no customs delay.
• The estimation is IDR 3,915,225 (included DG surcharge) with ETA on 14 February if no customs delay.

You do the rating in CED, and input commodity name as "Sample". However you find the result where there is rate estimation only without any info of the ETA. What is the issue?

• If you found the issue, you seemed to have a connection instability and need to try again.
• If the ETA is not come up, then it means that the destination area is not served by FedEx.
• The commodity is too general, thus the system cannot detect the product category. You need to input the more specific of product category such as "Textile, garment, plastic, etc."

Customer asked about the PPN calculation for invoice freight AWB 770929585182 since she do not understand yet about the new PPN regulation. Please select the correct answer!

• Based on the data, the payor is based in Indonesia. Therefore, PPN will be calculated from total freight charge x 1.2%
• The PPN was computed from the calculation on below formula. PPN = 1.2% x DPP Lain (11/12*total freight charge)
• Since the payor is in Indonesia, the PPN is calculated from 12% x total freight charge.

What does it mean when the tax invoice is under code 050 (kode faktur 050)?

• Tax invoice code 050 means the freight payor is located in Indonesia.
• Tax invoice code 050 means the freight payor is located in offshore (outside Indonesia).
• Tax invoice code 050 means the invoice is for non-courier service such as PEB invoice or storage invoice.

Invoice 871152209 is charge for PEB AWB 770392634650. Customer need to now the PPN calculation for that invoice. Please select the correct answer!

• PPN is still using the previous tariff 1.1% x IDR 90,000. That's why the PPN amount is around IDR 990.
• PPN is calculated from 1.2% x DPP lain (11/12 * total charge PEB)
• PPN should be calculated from 1.2% x total PEB charge. The correct PPN amount should be IDR 1,080.