Quarterly Quiz - FY25 Q3
Authored by Sulis Setyawati
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Professional Development
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12 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
John need to get holiday information in China since he has plan to export shipment to China in early April 2025. Please utilize your CED and provide the accurate info to customer!
Please expect delay with your shipment as there will be sequence holiday in China since 01 April - 10 April for Dragon Boat Festival.
Regret that if you wish to ship in early April, it is expected delay for Tomb Sweeping holiday since 4 - 7 April 2025.
No issue, sir. You can arrange the shipment as your plan since the estimation of arrival will still be in 2 days under Priority service.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Ibu Hayati would like to import shipment from Hong Kong Kowloon city to Bali 80852. She need to know whether FedEx is able to cover door-to-door service to her delivery address and need info if any delivery surcharge. Please check in your CED and provide the correct information!
The delivery area is still covered by FedEx service and the lead time estimation is within 2 days if no customs delay. No delivery surcharge applied.
Fedex can cover door-to-door service using FedEx agent with the estimation of arrival will be on 20 February (if you ship the package on 12 February). The surcharge related to delivery is around IDR 295,000.
We regret Bu, the delivery address is not covered by FedEx service, thus we are unable to arrange door-to-door delivery. Alternatively, you can self-collect at the nearest FedEx location in Bali.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Please check in your CED and mention the phone number for FedEx station in Fuzhou 350002 which customer can reach.
Customer may contact the FedEx office at 86-20-83969866
Suggested customer to contact 852-2730-3333
customer may contact at number 86-10-80486969.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
You are handling RPR AWB 772029213573 (please assume that it is still not picked up) and need to create booking code. The condition is, the booking code was unable to be created in CED using AWB details. How would you arrange the booking pickup then?
Use account 267300003 and add the pickup address first under that account number
Send email to disptacher and Ops to arrange the pickup based on the AWB details.
Go to CED Contact - Select New to create new individual contact and create booking pickup afterwards.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Mr. Dono would like to ship DG class 9 product (Chemical) by FedEx, from Jakarta 12190 - Singapore 098942. What is the spesial handling you need to select and how much is the DG surcharge?
Dangerous Goods - Inaccessible / IDR 885,000.
Dangerous Goods - Accessible / IDR 1,890,000
Dangerous Goods - Inaccessible / IDR 1,890,000
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Still at the same inquiry about DG, customer requested to get publish rate estimation for shipping Chemical product (DG class 9) from Jakarta 12190 - Singapore, 1 package 1 KG dimension 25x25x25 CM (ship date on 13 February 2025). Please provide the correct answer using Priority service!
The estimation is IDR 4,054,679 (included DG surcharge) with ETA on 14 February if no customs delay.
The estimation is IDR 5,237,403 (included DG surcharge) with ETA on 14 February if no customs delay.
The estimation is IDR 3,915,225 (included DG surcharge) with ETA on 14 February if no customs delay.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
You do the rating in CED, and input commodity name as "Sample". However you find the result where there is rate estimation only without any info of the ETA. What is the issue?
If you found the issue, you seemed to have a connection instability and need to try again.
If the ETA is not come up, then it means that the destination area is not served by FedEx.
The commodity is too general, thus the system cannot detect the product category. You need to input the more specific of product category such as "Textile, garment, plastic, etc."
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