Rights of a Consumer and Filing a Complaint

The video tutorial covers consumer rights and protection, focusing on the Consumer Protection Act, 2019 in India. It explains consumer rights such as safety, information, choice, and redressal, and outlines responsibilities like filing complaints and checking quality marks. The process of lodging complaints through consumer courts and the role of the Central Consumer Protection Authority (CCPA) are discussed. The tutorial also highlights the use of technology and the National Consumer Helpline for filing complaints and promoting consumer awareness.

What should a consumer do if a refund request is denied despite a satisfaction guarantee?

• Accept the decision and move on

• Exercise consumer rights and file a complaint

• Contact the seller repeatedly

• Ignore the issue

Which act protects consumer rights in India?

• Consumer Safety Act, 2018

• Consumer Protection Act, 2019

• Consumer Rights Act, 2015

• Consumer Welfare Act, 2020

What is one of the responsibilities of a consumer?

• To ignore advertisements

• To file complaints without evidence

• To check quality assurance marks

• To always accept the seller's terms

What is the first step in filing a consumer complaint?

• Contact the higher authority

• Approach consumer courts

• Contact consumer redressal centers

• File a lawsuit

What can consumer courts order in case of misleading advertisements?

• Increase the product price

• Withdraw the advertisement

• Promote the product

• Ignore the issue

What is the role of the Central Consumer Protection Authority?

• To promote unfair trade practices

• To support only sellers

• To investigate violations and ensure product safety

• To ignore consumer complaints

How can consumers file complaints using technology?

• Through the National Consumer Helpline

• By visiting the seller's office

• By contacting a lawyer

• By sending a letter