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Kuis Service Excellence

Authored by oseng cabai

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Professional Development

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Kuis Service Excellence
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10 questions

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1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Sinonim dari service excellence adalah

pelayanan terbaik

layanan prima

kondisi prima

layanan terpadu

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Service Excellence adalah usaha memenuhi ...... dan ...... shopper, dan (jika mungkin) ......... mereka.

kebutuhan, harapan, melampaui harapan

kebutuhan, perspektif, melewati perspektif

target, daya beli, melewati daya beli

bakat. minat, mencapai minat

3.

MATCH QUESTION

45 sec • 1 pt

Jodohkan berikut ini!
jika seseorang datang ke countermu, maka apa kebutuhan dan harapan mereka?

keramahan BA

harapan

aplikasi tester

harapan

promo

harapan

pengen menjadi cantik

kebutuhan

dapat produk skincare/makeup

kebutuhan

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

yang termasuk 4 pilar servce excellence

product, price, place, people

product, process, price, people

product, place, people, promotion

product, place, people, process

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Dalam sebuah toko, peran BA dalam 4 pilar service excellence masuk pada aspek

people

performance

product

process

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Kebersihan dan kelengkapan tester dalam 4 Pillar Service terletak pada aspek....

Price

Place

Professionality

Availibility

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Sebagai BA, kita dilatih untuk melayani customer yang check out dengan teknik OMC, hal ini penting untuk memenuhi pillar service....

Process

People

Price

Place

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