Understanding Organizational Behaviour

What is the definition of organizational behaviour (OB)?

• An analysis of market trends and consumer behavior.

• The examination of leadership styles in educational institutions.

• Organizational behaviour (OB) is the study of how people interact within groups in a workplace setting.

• The study of financial performance in organizations.

How can OB be viewed as a system?

• OB focuses only on financial performance metrics.

• OB is a static concept that does not change over time.

• OB can be viewed as a system of interrelated components influencing behavior.

• OB is solely about individual behavior without any external influences.

What are some common challenges faced in organizational behaviour?

• Increased productivity

• Common challenges include communication barriers, resistance to change, conflict, lack of motivation, and cultural differences.

• Enhanced teamwork

• Improved employee satisfaction

What is cognitive dissonance?

• A psychological technique to enhance memory retention.

• The ability to hold multiple beliefs without conflict.

• A method for improving decision-making skills.

• Cognitive dissonance is the mental discomfort experienced when holding two or more contradictory beliefs or values.

How does cognitive dissonance affect individual behaviour?

• Cognitive dissonance affects individual behavior by prompting changes in beliefs or attitudes to reduce discomfort from conflicting thoughts.

• Cognitive dissonance has no impact on behavior.

• It only affects group behavior, not individuals.

• Cognitive dissonance leads to increased comfort with conflicting beliefs.

What is the difference between felt emotion and displayed emotion?

• Felt emotion is always visible; displayed emotion is always hidden.

• Felt emotion is internal and subjective; displayed emotion is external and observable.

• Displayed emotion is more important than felt emotion in communication.

• Felt emotion is the same as displayed emotion; both are external.

Why is it important to understand needs in the workplace?

• To reduce the number of meetings held in the workplace.

• To ensure all employees are working overtime.

• It is important to understand needs in the workplace to improve productivity, employee satisfaction, and overall organizational effectiveness.

• To create a more hierarchical structure in the organization.

What are the different types of needs according to Maslow's hierarchy?

• Basic, Advanced, Expert, Mastery

• Physiological, Safety, Love and Belonging, Esteem, Self-Actualization

• Physical, Emotional, Social, Intellectual

• Survival, Security, Recognition, Fulfillment

How do attitudes influence behaviour in an organization?

• Attitudes influence behavior by affecting motivation, collaboration, and overall performance in an organization.

• Attitudes only affect personal relationships, not work dynamics.

• Behavior is solely determined by company policies.

• Attitudes have no impact on employee performance.

What are the components of an attitude?

• Physical, mental, and emotional components.

• Cognitive, affective, and social components.

• Cognitive, emotional, and social components.

• Cognitive, affective, and behavioral components.