Mastering Problem-Solving Techniques

Which of the following is a common first step in the problem-solving process?

• Jumping to a solution

• Identifying the problem

• Ignoring the problem

• Blaming others

What is the primary purpose of brainstorming in problem-solving?

• To find a single correct answer

• To generate a wide range of ideas

• To criticise others' ideas

• To finalise the solution

Which technique involves breaking down a complex problem into smaller, more manageable parts?

• Lateral thinking

• Root cause analysis

• Decomposition

• Mind mapping

What is the main goal of using a SWOT analysis in problem-solving?

• To identify strengths, weaknesses, opportunities, and threats

• To create a detailed project plan

• To evaluate financial performance

• To develop a marketing strategy

Which of the following is a visual tool used to organise information and ideas in problem-solving?

• Flowchart

• Histogram

• Scatter plot

• Bar graph

In decision-making, what does the acronym "SMART" stand for?

• Specific, Measurable, Achievable, Relevant, Time-bound

• Simple, Manageable, Accurate, Reliable, Timely

• Strategic, Motivational, Actionable, Realistic, Tangible

• Systematic, Methodical, Analytical, Rational, Thorough

Which problem-solving technique involves considering the problem from different perspectives to find a solution?

• Six Thinking Hats

• Fishbone diagram

• Pareto analysis

• Gantt chart

What is the primary focus of root cause analysis in problem-solving?

• To identify the symptoms of a problem

• To find the underlying cause of a problem

• To implement a quick fix

• To develop a contingency plan

Which of the following is a structured method for improving processes and solving problems, often used in manufacturing?

• Lean Six Sigma

• Agile methodology

• Waterfall model

• Scrum framework

What is the purpose of using a decision matrix in problem-solving?

• To randomly select a solution

• To evaluate and prioritise different options

• To eliminate all possible solutions

• To delay decision-making