Writing Professional Messages Quiz

Rohan and Anika were brainstorming ideas for their school project. After their lively discussion, Rohan sent Anika a quirky message to make sure they were on the same page. What is this type of message called?

• A message to persuade someone to buy a product.

• A message written to confirm a verbal agreement.

• A message that provides instructions.

• A message that advertises a product.

Charlotte is on a mission to impress her professor with her latest assignment. She's sending an email with a special attachment. What does this transmittal message accompany?

• A verbal agreement.

• A sales pitch.

• Documents or other materials attached to e-mails.

• A press release.

Olivia and her friend Kai are on a baking adventure! What is the purpose of the instructions they follow to bake a cake?

• To persuade someone to take action.

• To confirm a message was received.

• To follow steps in sequence to accomplish a task.

• To advertise a product.

Liam needs to submit a monthly report to his manager. What type of request is this?

• A request that is unexpected by the receiver.

• A request that requires planning.

• A request that is expected by the receiver.

• A request that is made in a press release.

Imagine you're in a marketing class with Emma and James. The professor asks, "What does AIDA stand for in the world of advertising?"

• Attention, Interest, Desire, Action.

• Ask, Inform, Decide, Act.

• Analyze, Interpret, Develop, Apply.

• Agree, Initiate, Deliver, Assess.

Noah is on a mission to persuade his local council with a letter. What is the ultimate goal of his charming and convincing message?

• To confirm a verbal agreement.

• To provide instructions.

• To convince the reader to take a certain course of action.

• To deliver a routine request.

Imagine you're a detective like Maya, Aiden, or William, uncovering the secrets of the business world. What exactly is a press release?

• A nonpersonal sales message paid for by a sponsor.

• A message designed to influence with biased information.

• A sales message telling a story about and by a company.

• A message to confirm a verbal agreement.

Imagine you're a secret agent like Jackson or Emma, and your mission is to understand the purpose of propaganda. What is it?

• To provide unbiased information.

• To influence the audience with biased information.

• To confirm a message was received.

• To deliver a routine request.

A customer named Isla goes to Happy’s Hardware on a sunny Saturday morning, excited to shop for a new gas grill. She dreams of hosting the ultimate backyard barbecue bash and needs a grill that's both a great value and built to last. The friendly sales associate, Michael, knows that competitors offer similar grills at their stores. What is the BEST way for Michael to convince Isla to choose her grill from Happy’s Hardware?

• Mention that with the store credit she will be able to buy additional grills.

• Explain how the multiple features of Happy’s Hardware grills make them the BEST value.

• Tell Isla Happy’s Hardware has the BEST customer service in town.

• Tell Isla that the five-year warranty reflects your commitment to the manufacturer.

Imagine you're in a lively discussion with Isla, Aiden, and Oliver. Which of the following is not a tool you would use to keep the conversation flowing?

• Helping the group summarize what has been said.

• Pointing out missing information.

• Sharing personal experience.

• Building on someone else's comment.