Post Test AODP - Excellent Customer Service
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Professional Development
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10 questions
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1.
OPEN ENDED QUESTION
3 mins • 1 pt
Customer yang menjadi person in charge (PIC) dalam suatu hal di suatu organisasi/perusahaan disebut?
Evaluate responses using AI:
OFF
2.
OPEN ENDED QUESTION
3 mins • 1 pt
Dalam hierarki service, jika service yang kita berikan sama dengan kompetitor, disebut?
Evaluate responses using AI:
OFF
3.
OPEN ENDED QUESTION
3 mins • 1 pt
Dalam hierarki service, jika service yang kita berikan dibawah dair service yang diberikan oleh kompetitor kompetitor, disebut?
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OFF
4.
OPEN ENDED QUESTION
3 mins • 1 pt
Dalam hierarki service, jika service yang kita berikan adalah sesuai harapan pelanggan, disebut?
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OFF
5.
OPEN ENDED QUESTION
3 mins • 1 pt
Dalam hierarki service, jika service yang kita berikan adalah mengejutkan, menyenangkan dan diluar harapan pelanggan disebut?
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OFF
6.
OPEN ENDED QUESTION
3 mins • 1 pt
Aturan dan tahapan-tahapan tertentu yang ditetapkan dalam aktivitas pelayanan disebut dimensi?
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OFF
7.
OPEN ENDED QUESTION
3 mins • 1 pt
Nilai yang ditambahkan berupa sikap, perilaku dan kemampuan verbal untuk membangun interaksi dalam proses pelayanan disebut dimensi?
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OFF
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