Understanding Communication Skills

What is verbal communication?

• Communicating through facial expressions

• Using words to talk to someone

• Sending emails

• Using body language

Which of the following is an example of non-verbal communication?

• Texting a friend

• Smiling at someone

• Writing a letter

• Making a phone call

What does body language refer to?

• The words you choose to use

• The way you move or hold your body

• The tone of your voice

• The subject line of an email

Which of the following is considered digital communication?

• Face-to-face conversation

• Writing a letter by hand

• Sending an email

• Using sign language

What is professionalism?

• Acting in a way that shows respect and responsibility at work

• Being humorous in all situations

• Dressing casually at work

• Avoiding communication with colleagues

What does efficiency mean in a work context?

• Taking as much time as possible to complete tasks

• Being quick and effective without wasting time or effort

• Doing multiple tasks at once

• Avoiding deadlines

What is the purpose of a subject line in an email?

• To greet the recipient

• To summarize the content of the email

• To provide a closing statement

• To list the attachments

What is a salutation in an email or letter?

• The closing line

• The greeting at the beginning

• The main body of the message

• The list of recipients

What does it mean to be concise in communication?

• Using as many words as possible

• Saying what you need in the shortest, clearest way possible

• Avoiding the main point

• Using complex vocabulary

What is the role of grammar in communication?

• To determine the tone of the message

• To set the level of formality

• To provide rules for how sentences are put together

• To decide the length of the message