SITM Quiz 1

What are the 4 Cs of Information Technology Applications?

• Cost reduction, Customer satisfaction, Compliance, Competitive advantage

• Computing, Connectivity, Compliance, Communication

• Cost, Convenience, Control, Cloud computing

• Competitive analysis, Computing, Compliance, Customer service

Which of the following is NOT an example of IT applications enhancing customer satisfaction?

• Online recharging of prepaid mobile phones
  
  

• Internet-based payments

• Lodging customer service complaints

• Increasing production capacity in a factory

Which of the following is NOT a type of Information System within a business organization?

• Transaction Processing Systems (TPS)
  

• Knowledge Management Systems (KWS)
  

• Search Engine Optimization (SEO) System

• Executive Support Systems (ESS)

What is the biggest challenge in implementing Information Systems?

• High-speed processing of data
  

• Fast-changing technology and lack of business manager involvement
  

• Increasing server capacity
  

• Building new office spaces for IT staff

What is the correct formula for defining Information Systems?

• IT + Organizational Process + Data

• IT + Organizational Process + Data + People + Strategy + Social Objectives

• IT + Business Processes + Automation

• IT + Hardware + Software + Security

Which of the following IT application types provides the highest level of business transformation?

• Localized automation
  

• Integrated IT applications
  

• Business process redesign
  

• Business network and scope redefinition

How does IT help with compliance in organizations?

• By reducing costs and improving speed
  
  

• By ensuring adherence to government policies and statutory obligations

• By offering online payment systems
  

• By developing innovative marketing strategies

Which of the following is NOT a component of an Information System?

• Technology
  

• Process
  

• Marketing
  

• People

What type of Information System is primarily used at the operational level of an organization?

• Management Information Systems (MIS)
  

• Transaction Processing Systems (TPS)
  

• Decision Support Systems (DSS)
  

• Executive Support Systems (ESS)

What is the role of Executive Support Systems (ESS) in an organization?

• Processing daily transactions
  

• Assisting top executives in long-term decision-making
  

• Supporting knowledge workers with simulations
  

• Managing payroll and attendance