Conflict resolution

Giving a situation a more positive and constructive meaning is also knows as (a)  

What is the main benefit of using positive language during conflicts?

• It makes it easier to win arguments.

• It creates a sense of safety.

• It allows you to avoid conflicts.

• It helps you to dominate the conversation.

How can expressing empathy help during a conflict?

• It shows you are right.

• It diffuses tension.

• It makes the other person feel guilty.

• It shows you value the other person's opinion.

Words such as 'always' and 'never' are (a)   terms.

Which of the following is an example of reframing?

• "This project is a disaster."

• "We're facing some challenges with this project, and I believe we can get through them."

• "You always mess things up."

• "This is all your fault."

Which of the following statements are generally true?

• Focussing on solutions means dwelling on problems.

• Accusatory language can provoke anger and resistance in the other person.

• Dismissive language can make the other person feel validated.

• Using bad metaphors can help in constructive conflict resolution.

• Active listening is an important ingredient for setting a positive tone in conversations.