Managing Your Emotions Assessment

What is the first step to managing emotions at work?

• Take a deep breath and stay calm

• Ignore your feelings

• Blame others for your stress

How can managing your emotions help you?

• It helps you build better relationships at work.

• It makes it easier to avoid work.

• It allows you to ignore your responsibilities.

What should you do if you make a mistake at work?

• Blame someone else.

• Apologize and fix the mistake.

• Pretend it didn't happen.

How should you respond to feedback from your boss?

• Get defensive and argue.

• Ignore it completely.

• Listen calmly and learn from it.

Why is it important to manage your emotions at work?

• So people will like you more.

• To keep a positive workplace environment.

• To avoid doing your job.

If you feel upset during your shift, what should you do?

• Take a quick break to calm down.

• Argue with your co-worker or boss.

• Leave work without telling anyone.

When someone points out a mistake you made, how should you react?

• Thank them and ask how to improve.

• Get upset and refuse to listen.

• Say it's not your fault.

What should you do when you feel frustrated at work?

• Let your frustration show to customers.

• Complain loudly to your co-workers.

• Take a deep breath and refocus.

If a co-worker makes a mistake, how should you respond?

• Yell at them.

• Stay calm and help if needed.

• Ignore them completely.