Quiz on Evaluating Front Office Operations

What is the purpose of the Daily Operations Report (DOR)?

• To summarize the hotel's annual performance

• To track performance trends and make informed decisions

• To evaluate employee performance

• To manage guest complaints

Which of the following is NOT a component of the Daily Operations Report?

• Total rooms available

• Average Daily Rate (ADR)

• Guest satisfaction scores

• Revenue generated

How is the Occupancy Percentage calculated?

• (Total Available Rooms / Total Rooms Sold) × 100

• (Total Rooms Sold / Total Guests) × 100

• (Total Guests / Total Rooms Sold) × 100

• (Total Rooms Sold / Total Available Rooms) × 100

What does the Average Daily Rate (ADR) indicate?

• Average room rate per occupied room

• Total revenue generated by the hotel

• Total number of guests in the hotel

• Percentage of rooms sold

Which metric measures revenue efficiency based on room availability?

• Yield Percentage

• Revenue Per Available Room (RevPAR)

• Average Daily Rate (ADR)

• Occupancy Percentage

What does the Yield Percentage measure?

• Total number of rooms sold

• Total operating expenses

• Average room rate per guest

• Actual revenue compared to potential revenue

What is included in a Hotel Income Statement?

• Only room sales

• Daily occupancy rates

• Revenue and operating expenses

• Guest satisfaction ratings

What does Gross Operating Profit (GOP) represent?

• Net Profit – Taxes

• Operating Expenses – Revenue

• Total Revenue – Total Expenses

• Total Revenue + Total Expenses

Which of the following is a key component of the Rooms Division Income Statement?

• Guest feedback

• Marketing strategies

• Departmental expenses

• Total hotel revenue

Which of the following is NOT a key performance metric in front office operations?

• Employee turnover rate

• Average Daily Rate (ADR)

• Occupancy Percentage

• Revenue Per Available Room (RevPAR)