Communicating for Success

Beauty professionals should study and have a thorough understanding of communicating for success for all of the following reasons EXCEPT:

• Effective communication fosters a positive team environment.
• Good communication skills, although increasing workplace conflict, better prepare workers to deal with it.
• Learning how to communicate effectively can help beauty professionals improve retail sales.
• Effectively expressing ideas is a necessary skill for career advancement.

Which of the following is NOT one of the practical steps for effectively communicating in the workplace?

• React instead of responding.
• Believe in yourself.
• Talk less and listen more.
• Be attentive.

When you ______, you trust your judgment, uphold your values, and stick to what you believe is right.

• are attentive
• talk less and listen more
• take your temperature
• believe in yourself

Why is it important to take your temperature as part of effectively communicating in the workplace?

• Because when you do, you trust your judgment.
• Because if you are tired or upset, your interactions with clients might be affected.
• Because some clients are clear about what they want, but others might not be.
• Because when you do, you stick to what you believe is right.

Not crossing your arms when listening to clients or team members is an example of:

• being aware of your body language
• always remembering that listening is the best relationship builder
• using correct English
• speaking clearly and loudly enough for people to hear

Which of the following is NOT true of the service record card?

• It is the client’s permanent progress record of services received.
• It is completed by the beauty professional performing the service.
• It is intended for the client’s use.
• It is updated with each client visit.

When should the client intake form be started?

• the moment a new client calls to make an appointment
• the moment the new client comes in for the first visit
• the moment the new client’s first services are completed
• the moment the new client requests a second appointment

What is the BEST first step for a beauty professional to take toward helping a client to make choices that reflect a personal sense of style?

• speaking with the client
• consulting with the manager
• doing a little research
• creating a “client template”

The discussion with the client that determines the client’s needs and how to achieve the desired results is the:

• service record
• client intake
• total look concept
• client consultation

When should a client consultation be performed?

• only during the initial client appointment call
• only during the initial client visit
• only for the first few client visits
• at part of every single service