Communicating for Success

Communicating for Success

9th - 12th Grade

53 Qs

quiz-placeholder

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Communicating for Success

Communicating for Success

Assessment

Quiz

Other

9th - 12th Grade

Practice Problem

Medium

Created by

Amanda Gannon

Used 7+ times

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53 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Beauty professionals should study and have a thorough understanding of communicating for success for all of the following reasons EXCEPT:

Effective communication fosters a positive team environment.
Good communication skills, although increasing workplace conflict, better prepare workers to deal with it.
Learning how to communicate effectively can help beauty professionals improve retail sales.
Effectively expressing ideas is a necessary skill for career advancement.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is NOT one of the practical steps for effectively communicating in the workplace?

React instead of responding.
Believe in yourself.
Talk less and listen more.
Be attentive.

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When you ______, you trust your judgment, uphold your values, and stick to what you believe is right.

are attentive
talk less and listen more
take your temperature
believe in yourself

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is it important to take your temperature as part of effectively communicating in the workplace?

Because when you do, you trust your judgment.
Because if you are tired or upset, your interactions with clients might be affected.
Because some clients are clear about what they want, but others might not be.
Because when you do, you stick to what you believe is right.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Not crossing your arms when listening to clients or team members is an example of:

being aware of your body language
always remembering that listening is the best relationship builder
using correct English
speaking clearly and loudly enough for people to hear

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is NOT true of the service record card?

It is the client’s permanent progress record of services received.
It is completed by the beauty professional performing the service.
It is intended for the client’s use.
It is updated with each client visit.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When should the client intake form be started?

the moment a new client calls to make an appointment
the moment the new client comes in for the first visit
the moment the new client’s first services are completed
the moment the new client requests a second appointment

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