Asas Komunikasi Pekerjaan

What is meant by the working language?

• A working language is a language that is no longer in use.
• A working language is a language that has no grammatical rules.
• A working language is a language that is only spoken by a single person.
• A working language is a language used for communication in a work place

Why is it important to use the appropriate working language?

• Using the appropriate working language is irrelevant to project success.
• The working language should always be the most complex one available.
• It is important to use the right working language to ensure clear communication and effective task completion

What is the difference between verbal and non-verbal communication?

• Non-verbal communication is only about facial expressions.
• Verbal communication is faster than non-verbal communication.
• Verbal communication is only spoken; non-verbal communication is only written.
• Verbal communication uses words; non-verbal communication uses body language and gestures.

What types of oral communication are there?

• Written communication
• Visual communication
• Digital communication
• Interpersonal communication, group communication, public speaking, mass communication.

Give an example of written communication in the workplace.

• A phone call to discuss the project
• Email update to the team about project status.
• A team meeting agenda
• A presentation on company policies

Why should slang, dialect, and jargon be avoided in workplace communication?

• Slang, dialect, and jargon should be avoided in workplace communication to prevent misunderstandings and ensure clarity.
• Jargon helps in building team camaraderie.
• Dialect adds cultural richness to conversations.
• Slang can make communication more fun.

How does the selection of appropriate language affect a person's professionalism?

• Using complex jargon can confuse the audience.
• Casual language is always more professional.
• Appropriate language enhances professionalism by ensuring clarity, respect, and effective communication.
• Ignoring cultural differences in language is acceptable.

What are the important elements of non-verbal communication?

• Written communication
• Listening skills
• Tone of voice
• Key elements of non-verbal communication are body language, facial expressions, gestures, posture, eye contact, and proxemics.

How can one avoid failed communication?

• Ignore the speaker
• Avoid asking questions
• Use clear language, actively listen, confirm understanding, and provide feedback.
• Use jargon and technical terms

What are the effects of good communication in the workplace?

• Good communication leads to improved collaboration, productivity, and employee morale.
• Good communication has no impact on team dynamics.
• Good communication leads to increased employee turnover.
• Good communication causes misunderstandings and conflicts.