2/25/2025 WATTS Customer Service Review
Quiz
•
Other, Professional Development, Business
•
9th - 12th Grade
•
Practice Problem
•
Easy
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20 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is a term for the retailing approach that places the focus on creating a seamless shopping experience for customers by integrating multiple channels?
Multichannel
Omnichannel
Integrated Channel
Seamless Channel
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
These shoppers have typically enjoyed repeated and valued positive customer experiences with a particular retailer.
loyal customers
followers
recreational shoppers
comparison shoppers
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
These customers view shopping as a fun occasion, so shopping does not necessarily include making a purchase
innovation/ trend buyers
impulse buyers
recreational shoppers
comparison shoppers
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is the term for behavior influences that come from retailer's marketing?
external commercial cues
external social cues
internal physical cues
retailer's cues
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is a term for physical goods that are bought and sold?
sales
products
pricing
services
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
These customers take a long time to make a purchase decision, and might return to a retailer several times before making a purchase
innovation/trend buyers
impulse buyers
recreational buyers
comparison shoppers
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following terms best describes a grower of potatoes?
Manufacturers
Wholesalers
Distribution Center
Retailer
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